Mary Burks
Office Manager
[email protected]
(501) 259-0540
CONTACT MARY WHEN:
Office Manager
[email protected]
(501) 259-0540
CONTACT MARY WHEN:
- You have questions about order assignment (including issues with out-of-area work and requesting additional jobs)
- You need to request approval from site
- You are unable to access a property using the lockbox code in your order
- The property is occupied
- Any time your work order requests you to contact the broker
Stephanie Chou
Relations Specialist
[email protected]
(318) 600-5779
CONTACT STEPHANIE WHEN:
Relations Specialist
[email protected]
(318) 600-5779
CONTACT STEPHANIE WHEN:
- You have questions about uploading work to PPW
- You don't understand your work order item details
- To report problems with the PPW site
- You have questions about an IQC order
- To request field training for new crew members
Accounting
[email protected]
CONTACT ACCOUNTING WHEN:
[email protected]
CONTACT ACCOUNTING WHEN:
- You want to dispute a charge back
- You want to dispute an invoice adjustment
Updater Group
The updaters are in charge of processing your completed work and sending it to our clients for payment. You must use the "job notes" feature to contact our updaters. Write "Updater Group" in the "to" field of the work order note. You may also communicate with the updaters in the "comments" section of the bid/completion page.
CONTACT THE UPDATERS WHEN:
The updaters are in charge of processing your completed work and sending it to our clients for payment. You must use the "job notes" feature to contact our updaters. Write "Updater Group" in the "to" field of the work order note. You may also communicate with the updaters in the "comments" section of the bid/completion page.
CONTACT THE UPDATERS WHEN:
- You're submitting a bid that doesn't follow the pricing sheet (for example, if you change tree trimming from $40 to $100, you must explain the reason for the increased amount). Use the bid/completion page
- You received approval for additional work at a property. Use the job notes and make sure your photos support the additional line items
- You received approval for an adjusted price on a work order item. Use the bid/completion page
- You do not understand a follow-up request. Use the job notes