Payment: Invoice Disputes
Before sending a dispute
Double check your invoices
Please double check your invoice by asking yourself the following questions:
Please double check your invoice by asking yourself the following questions:
- Did I turn in this work order on time?
- Did I provide a commit date if the order was late?
- Did I complete all work correctly, or did I receive a QC or IQC on this order?
Review your invoice for adjustment comments
When your invoice is adjusted, you will receive a comment beside the line item explaining the correction. The most common adjustments are:
When your invoice is adjusted, you will receive a comment beside the line item explaining the correction. The most common adjustments are:
- Pictures don't support: you're invoicing for an item but have insufficient before, during, or after pictures to support the work being done. The line item will be adjusted to $0.00
- Bid item: you completed a task which was outside the scope of your work order, without first receiving approval. The line item will be adjusted to $0.00
- No paperwork: your total invoice will be deducted $5/item for missing paperwork
- No commit date: your total invoice will be deducted $10 for turning in work late with no commit dates
- Incorrect CYD count: if your load photos don't support the total number of CYDs removed, your invoice will be adjusted accordingly.
Sending a dispute
Collect the following information to include in your dispute email:
- The work order number (use the WO# as the subject line of your email)
- The due date and ready for office date
- Reason for dispute
Dispute process:
- Send your email to [email protected]
- Please allow up to 1-2 weeks for processing. This allows time for review and inspections at the property (if necessary)
Please keep in mind:
- Always review your invoice using the invoice tutorial located here before submitting a dispute.
- Mary and Stephanie do not work in accounting and are unable to answer your invoice questions. If you need help understanding pay periods after you review the tutorial, you may contact Stephanie. Otherwise, please use the disputes address to ensure your request is processed as efficiently as possible.